Internet Access

I cannot connect to the Internet.

• Check your User ID and Password.
  You may have mistyped your user Id, password, or both. User IDs and passwords are case sensitive so check if you typed in the correct case.
• Check the Telephone Line.
  Is your phone properly connected? Do you hear a dial tone? Contact your local phone company for these concerns. Also, check if the phone line is properly connected to your modem.
• Try using another access number.
  You may be having trouble connecting because of temporary technical difficulties with the access number you are using. Try connecting again.
• If you still can't connect, try using another access number in your area. Click here to find another access number in your locale.
• Check your account status.
  You can get your account information e-mailing support@usnetizen.com.
• Check your dialup settings.
  You may have typed in wrong entries or missed some information. Please check your dialup settings. For information on setting up your US Netizen account, go to our support page or contact technical support.

I keep getting the error message "The Page Cannot be Displayed."

This is a very common error with Internet Explorer and Windows and can be caused by several problems. Please check these items prior to calling Technical Support.

Verify that you are connecting to US Netizen. Do you see the green blinking icon in the system tray? Check your e-mail. If you can get your e-mail, your connection is good.

Sometimes the remote server simply does not respond to your request for a page. Click on Refresh to see if the page loads. Try another website.

Turn off any firewalls and try again. If you can visit websites now, your firewall is misconfigured. Refer to the firewall documentation for assistance in setting it up correctly.

Exit MegaBoost (accelerated plans only) and try again. If websites are displayed correctly now, refer to the MegaBoost troubleshooting page.

Check for a proxy. Exit Slipstream (accelerated plans only) and open the Control Panel and open Internet Options. Click on the Connections tab. Highlight your dialup connection and click on Settings. Uncheck any box next to "Use a proxy server for this connection." Click OK. Now Click on LAN Settings. Check the box next to "Automatically detect settings". Uncheck any box next to "Use a proxy server for your LAN ". Non accelelerated connections to US Netizen do not use a prox server. Accelerated plans use a proxy serever that is controlled by and configured in the Slipstream software.

Further help from Microsoft:

"The Page Cannot Be Displayed" Error Message When You Try to Start Internet Explorer

Explanation of error codes generated by Device Manager

Resources for Troubleshooting Internet Connection Sharing in Windows XP

How to troubleshoot TCP/IP connectivity with Windows XP  (recommended for advanced users)

Windows 95 Dial-Up Networking Troubleshooting

How to Troubleshoot Modem Problems in Windows 98/98 Second Edition

How to Troubleshoot "No Dial Tone" Issues in Windows XP

Microsoft Windows XP - Troubleshooting network and dial-up connections

Resources for troubleshooting modem problems in Windows XP

"Error 691" or "Error 734" When You Attempt to Establish a Dial-Up Connection in Windows XP

"Error 734: The PPP Link Control Protocol Was Terminated" Error Message Occurs If You Try to Establish a Dial-Up Connection

Modem Automatically Attempts to Establish a Dial-Up Connection When You Start Your Computer or Start a Program

Troubleshooting missing network and dial-up connections icons

How to Troubleshoot Internet Connection Sharing Problems

"Error 721," "Error 678," "Error 691," or "Error 777" error message when you try to establish a dial-up connection after you upgrade to Windows XP

How to troubleshoot home networking in Windows XP

"Error 797" Error Message When You Attempt to Establish a Dial-Up Connection

How to Troubleshoot Modems in Windows Millennium

 

 

I keep getting cut-off from the Internet.

Check if you have Call Waiting. You can get disconnected from the Internet whenever there's an incoming call. Contact your local phone company and ask about disabling Call Waiting. Also check the connections between your modem, computer and phone line.

The computer tells me it is not receiving a response from the modem.

Make sure that the modem is on and properly connected to your computer and the phone line. If the problem persists, consult a hardware technician.

I am prompted that my modem does not exist, is not plugged in or is out of service.

Please check if the modem is correctly plugged in and connected securely, and that the correct drivers for the modem are installed. If this message still keeps on appearing, you might need to have your computer checked by a qualified computer hardware technician.

I am getting an error code when attemping to connect to US Netizen.

Details on Windows Error Codes

 

Technical Limitations

At US Netizen, majority of your concerns are resolved efficiently. However, some may be beyond our technical support scope. Below are some areas in which we may not be able to assist you as a part of US Netizen technical support.

Hardware Conflicts

We will try to identify them and make suggestions but you also need to contact your hardware vendor for technical support.

Operating System (OS) problem

If you encounter problems like fatal exception or illegal operation, which are OS-related, refer to your PC vendor for assistance.

Software Conflicts

Removing your software and reinstalling ours may be the only solution in such cases.

Modifications made to your software

US Netizen technical support personnel are trained to help you with the software directly relatred to dial-up networking, as well as browsers and e-mail clients. However, they may not be able to assist you with software that has been modified.

A Virus in your system

We can tell you where to get anti-virus help, but we might not be able to do anything about the virus itself. We suggest Housecall for free virus removal on line.

Spyware in your system

This is the single biggest problem we encounter. Spyware slows down your connection and your computer. We suggest Adaware as a free, but very effective spyware remover.

LAN/Network environment

We only support single-PC, single-user environments. Our services are not meant for LAN/Network setups.

Firewalls

Windows XP Internet Connection Firewall should not interfere with a dial-up connection. Other software firewalls should automatically detect that you have set up a new connection and start a wizard to lead you through the settings.

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E-Mail

Why are messages blank or have a "winmail.dat" or blank attachment that cannot be opened?

The sender is probably using Outlook and it is configured for Microsoft Mail or Exchange instead of Internet mail.  Many businesses use Exchange as their e-mail server.  Microsoft Mail and Exchange both support Rich Text Format (RTF) or Enriched Text Format (ETF) text, but Outlook Express and Thunderbird support only plain text and HTML format. The formatting code used by RTF and ETF is included in an attachment usually named "winmail.dat," which is meant to be read only by the computer.

Resolutions:

1. ask the sender to resend their message using either plain text or HTML instead of "Rich Text."
2. use a different e-mail Client such as Outlook or Pegasus.

Microsoft knowledgebase article: Cannot view embedded objects or .rtf, .etf, .dat attachments.

Why are messages blank with a ATT000XX.txt or ATT000XX.htm attachment?

This is a corrupt file in the temporary Internet files folder.

Resolution:  delete the temporary Internet files.

Microsoft Knowledgebase article:  Outlook Express message appears blank and has an ATT000XX.txt or an ATT000XX.htm attachment

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